Our ethos is to provide customers, both old and new, with highly effective, quality, up to date solutions to their vehicle service requirements. We work within tight time and cost constraints and are always friendly, honest, and as flexible as possible in all our dealings with our customers.
Church Road Garage is situated in the centre of the busy and thriving village of Baschurch, in rural North Shropshire. The business is a key part of the local community with its roots stretching back to a time before cars. The entire garage team are proud of this heritage and encouraged by management, strive to provide a service level beyond that which most customers expect. We believe that by recognising and practising the core values that have galvanised communities together for generations we are viewed as an essential local service. We further believe that by consistently providing an honest, friendly, professional service that is relevant to today, competitively priced, and convenient to modern lifestyles it strengthens the community spirit that inspires so many customers to leave us positive feedback. Customers also recognise the value to the community of a committed organisation that played a significant part in winning the BT “Race to Infinity”, bringing superfast broadband to Baschurch, years ahead of its scheduled roll out.
We strive to provide our customers with services they want and need at a price they can afford and at a time that suits them. We provide the comfort and reassurance of an overarching quality standard customers can rely on, that as a team we are proud to be part of. We invest in appropriate tools, training and information systems that help us stay ahead and provide innovative services. We are proud to have all our staff linked to “Our Virtual Academy” providing them with quality training to ensure their skills remain cutting edge.
Over a number of years, we have developed relationships with the very best suppliers that match our quality and competitive standards., We go to significant lengths to build meaningful relationships with our customers, understand their needs now and in the future and position ourselves to be their first choice when work is required. We use traditional face to face, telephone, postal and electronic communication that best match individual customers.
Church Road Garage recognises that we should not be better than any other garage – they all should be this good! However, in the real world not all garages are the same and we believe that we lead the way in customer service.
Engaged with our customers, we are a mainstay of the local community providing a significant and valued service testified by the numerous and heart warming feedback comments made by customers, with more space I could list many examples where staff have gone the extra mile but scanning feedback will provide a flavour. We are a business with an eye for the future where transport will be even more complex and expensive, requiring technicians with an up to date skill set, operating in a time when fuel may be in a different form to today, but with a firm grasp of the skills and qualities that have seen us thrive and prosper in the past. We have over many years continued to invest in equipment, facilities, training, and technology, matched to customer needs enabling us to deliver a class leading, competitive service.
We are open 8:00am – 5:30pm Monday to Friday and by appointment on Saturday. We look forward to meeting you!